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Terms of use

Version 2 · Effective 21 July 2026

1. Introduction and the agreement between us

These Terms of Use (the “Terms”) govern your access to and use of the interviewmate247 website and service (the “Service”). The Service is provided by ELEVATEWORKS AI LTD, a company registered in England and Wales under company number 17334528, whose registered office is at 66 Paul Street, London, EC2A 4NA, United Kingdom (“we”, “us”, “our”).

By creating an account or otherwise using the Service, you agree to be bound by these Terms and by our privacy policy, which is incorporated by reference. If you do not agree to these Terms, you must not use the Service.

2. Definitions

  • “Content” means any material you upload to, paste into, or create using the Service, including your CV and any job descriptions.
  • “Output” means the tailored CVs, cover letters, reviews, feedback, and other results the Service generates for you from your Content.
  • “Subscription” means a paid plan providing access to the Service’s paid features for a recurring monthly fee.
  • “Free plan” means the no-cost tier of the Service, subject to the usage allowances published on our pricing page.

3. Eligibility

You must be aged 16 or over to use the Service, and you must be legally able to enter into a contract with us. By using the Service you confirm that you meet these requirements.

4. The Service

The Service is a job-application preparation tool. It tailors your CV to a job description, generates cover letters, reviews your CV in the manner of a recruiter or screener, runs practice interviews with feedback, provides practice screening tests, discovers job listings, and helps you track your applications.

The Service is not a recruitment agency or employment service. We do not submit applications on your behalf, and we do not guarantee interviews, job offers, or any other employment outcome. Practice sessions and their feedback are provided for rehearsal and preparation only and are not a prediction of real-world results.

5. Your account

  • You are responsible for the security of your account and for all activity that occurs under it. Keep your password confidential.
  • You must provide accurate account information and keep it up to date.
  • Your account is personal to you. You must not share, sell, or transfer it.
  • If you believe your account has been accessed without your authorisation, reset your password and notify us at support@interviewmate247.com.

6. Plans, fees, and billing

The Free plan is provided at no cost, subject to the usage allowances published on our pricing page. Paid Subscriptions provide higher allowances and additional features. The current allowances and prices are those published on our pricing page and within the Service, which are the authoritative figures.

  • Recurring payment. Subscriptions are billed monthly in advance. By subscribing, you authorise us and our payment processor (Stripe) to charge your payment method the applicable fee at the start of each billing period until you cancel.
  • Renewal. Your Subscription renews automatically each month, on the anniversary of the day you subscribed, unless and until you cancel it.
  • Price changes. We may change Subscription prices. Where we do, we will give you advance notice, and the new price will take effect from your next billing period. If you do not agree to a new price, you may cancel before it takes effect.
  • Taxes. Prices are stated inclusive of any applicable taxes unless otherwise indicated.

7. Cancellation

You may cancel your Subscription at any time through the billing settings in your account, or by contacting us at support@interviewmate247.com. Cancellation stops future renewals. Unless you are exercising the statutory or contractual refund rights described in clause 8, cancellation takes effect at the end of the billing period you have already paid for, and you retain access to paid features until then.

8. Refunds and your cancellation rights

Please read this clause carefully, as it affects your right to a refund.

8.1 Immediate provision of digital content and services

The Service consists of digital content and services that are made available to you immediately when you subscribe. By accepting these Terms at checkout and subscribing, you expressly request that we begin providing the Service straight away, and you acknowledge that, because the Service is supplied immediately, your statutory right to cancel and to receive a full refund within 14 days is affected as set out below. This is what allows you to use the Service the moment you pay for it.

8.2 Our refund policy (14-day period)

Where you would otherwise have a statutory right to cancel within 14 days, and to the extent that right applies, our refund policy is as follows. This policy is intended to be at least as favourable to you as the law requires:

  • If your use fits within the Free plan. If you cancel within 14 days of your first payment and your use of paid features during that period did not exceed what the Free plan provides, we will refund your payment in full.
  • If you have used paid features. If you cancel within 14 days of your first payment but have used paid features beyond the Free plan, we will refund the amount you paid less a deduction reflecting the value of the Service already supplied to you, calculated from your actual usage. In other words, you are refunded for what you have not used.
  • After 14 days, and on later renewals. After the 14-day period, and for each subsequent monthly renewal, payments are non-refundable. You may cancel at any time to prevent future renewals (see clause 7), and you retain access until the end of the period you have paid for.

We may also, at our discretion, provide a refund in other circumstances (for example, where you have barely used the Service), but we are not obliged to do so except as set out above or as required by law.

8.3 Your statutory rights

Nothing in these Terms affects your statutory rights, including your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. If any part of this clause 8 gives you less than the law requires, the law prevails.

9. Your Content and Output; our intellectual property

  • Your Content and Output. You retain ownership of your Content and of the Output generated for you. You grant us a licence to store and process your Content and Output for the sole purpose of providing the Service to you, as described in our privacy policy.
  • Your responsibility for Content. You are responsible for your Content, including having the right to provide it to us and any third-party personal data it contains (see the privacy policy).
  • Our intellectual property. The Service, including its software, design, and CV templates, and all intellectual property rights in them, are owned by us or our licensors. Except for the rights expressly granted to you in these Terms, you receive no rights in the Service.

10. Accuracy: our commitment and your responsibility

Our commitment. The Service is designed so that it does not invent qualifications, skills, numbers, or experience that you have not supplied. You provide the facts; the Service provides structure and wording. This rule is built into the product.

Your responsibility. Artificial intelligence can nonetheless make errors, and you are the author of record for anything you send to an employer. You must review every CV, cover letter, and answer before you use it, and you must ensure that what you submit is accurate and true. Using the Service to misrepresent yourself to employers is a breach of these Terms.

11. Acceptable use

You must not:

  • upload Content that is unlawful, infringing, or that you have no right to use;
  • include another person’s personal data without a lawful basis to do so;
  • probe, bypass, or interfere with the security, usage limits, or infrastructure of the Service;
  • scrape the Service, or resell or redistribute access to it;
  • use the Service to build a competing product or dataset, or to train a competing model; or
  • use the Service in any way that is unlawful or that these Terms prohibit.

12. Suspension and termination

You may stop using the Service at any time and may ask us to delete your account and data as described in the privacy policy. We may suspend or terminate your account if you breach these Terms; where it is reasonable to do so, we will give you notice first. If we discontinue the Service, we will give you reasonable notice and a means to export your data.

13. Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we do not warrant that the Service will be uninterrupted, error-free, or fit for any particular purpose beyond that expressly stated in these Terms. This clause does not exclude the statutory rights you have as a consumer, including that services will be provided with reasonable care and skill.

14. Limitation of liability

Nothing in these Terms limits or excludes our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be limited.

Subject to the paragraph above, and to the fullest extent permitted by law: (a) we are not liable for hiring outcomes, lost opportunities, loss of profit, or any indirect or consequential loss; and (b) our total liability to you arising out of or in connection with the Service is limited to the total amount you paid us in the 12 months before the event giving rise to the liability. Nothing in these Terms affects your statutory rights as a consumer.

15. Changes to the Service and to these Terms

We may change the Service from time to time. We may also amend these Terms; each version is numbered and dated. Where a change to these Terms is material, we will notify you and, where required, ask you to accept the updated Terms before they apply to you. Minor corrections (such as typographical fixes) may be made without notice.

16. Governing law and jurisdiction

These Terms are governed by the law of England and Wales. Disputes arising out of or in connection with them are subject to the exclusive jurisdiction of the courts of England and Wales, except that, if you live in another part of the United Kingdom, you may also bring proceedings in, and retain the protection of the mandatory laws of, that part.

17. How to contact us

ELEVATEWORKS AI LTD, 66 Paul Street, London, EC2A 4NA, United Kingdom. Email: support@interviewmate247.com.